The Complete Guide to EVV Compliance in Arizona

Electronic Visit Verification (EVV) is a federal requirement for home health and personal care services funded by Medicaid. In Arizona, AHCCCS oversees EVV compliance through its State Aggregator system. This guide covers everything you need to know about staying compliant.

What is EVV?

EVV is a system that electronically verifies when home care services occur. It captures key information about each visit:

• Type of service performed
• Individual receiving the service
• Individual providing the service
• Date and time of the service
• Location of service delivery

Arizona's AHCCCS Requirements

Arizona uses a State Aggregator model for EVV. This means providers can choose their own EVV vendor (like AveeCare), but all visit data must be transmitted to the central state system. AHCCCS has specific requirements for:

• Data Submission: Visit data must be submitted within specific timeframes.
• Location Verification: GPS or other methods to verify service location.
• Exception Handling: Process for documenting when electronic capture isn't possible.

How AveeCare Handles Compliance

AveeCare is built with Arizona compliance in mind. Our platform:

• Automatic Data Transmission: Visit data is automatically sent to the AHCCCS State Aggregator—no manual exports or uploads required.
• GPS Verification: Our mobile app captures location data when caregivers clock in and out, satisfying location verification requirements.
• Offline Support: Caregivers can still clock in/out in areas with poor connectivity. Data syncs automatically when connection is restored.
• Exception Documentation: Easy process for documenting exceptions when electronic verification isn't possible.
• Compliance Reporting: Generate compliance reports anytime to verify your agency's EVV status.

Common Compliance Challenges

Many agencies struggle with EVV compliance due to:

• Caregivers forgetting to clock in/out
• Poor cell service in rural areas
• Complex manual data entry processes
• Difficulty tracking exceptions

AveeCare addresses each of these with smart reminders, offline mode, automatic submission, and simple exception handling.